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Refund policy

We want you to love our products! If you are not completely satisfied with your purchase, please contact us to help find a solution for you. 

You have up to 14 calendar days from the delivery of your purchase to notify us to arrange for a refund under our 14-day Money Back Guarantee, you will be refunded your original purchase price of the items less a $180 (inc GST) re-delivery fee. If it has been longer than 14 days, please submit a warranty claim and refer to our warranty information.  This returns policy does not replace your rights under Australian Consumer Law.

Item Condition

If your product is faulty, please contact us for a warranty claim.  We may choose to repair, replace or refund a faulty product.

To be eligible for a full refund under our 14-day Money Back Guarantee, your item must be in the same condition that you received it, undamaged and clean.  Items that have been modified, soiled or damaged cannot be returned under our 14-day Money Back Guarantee.


How to request a return

To start a return, please contact us at info@systm.au. You need to provide proof of purchase showing you are the original recipient of the product.

We will be in touch to help you. Items returned without prior approval will not be accepted.

Responsibility for return

The purchaser is responsible for all expenses associated with lodging a returns claim.  We will arrange for the return in accordance with this policy and our warranty policy.

Exchanges

The fastest way to receive the product you want is to return your original item (if eligible) and place a new order separately.

Refunds

Once your return has been received and inspected, we’ll notify you of approval or rejection. If approved, your refund will be processed to your original payment method within 10 business days, less any applicable re-delivery fees.

Please note that banks and credit card companies may take additional time to post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@systm.au